Small Businesses Keep Clients Satisfied Outsourcing Customer Support to VMG BPO

Small Businesses Keep Clients Satisfied Outsourcing Customer Support to VMG BPO

A small business owner talks about how customer support services from VMG BPO helps his company evolve along with his customer's needs. Detailed reporting and 24/7 support (including holidays) is cost effective through outsourcing. A team can be trained in under a week to start answering phone calls, emails and to install and maintain live chat services.

California (PRWEB) November 4, 2009 -- Key to running a successful small business is providing strong customer support (http://www.vmgbpo.com/contact-center-services.php) to customers. Building that system can take a lot of time to research and implement and it's expensive. VMG BPO's clients depend on them for inexpensive solutions by providing 24/7 Live Chat, Phone & Email Outsourcing Services.

Small business owner Brian Wynn has been using VMG BPO since Nov 2007 for email support. "The impact of using email support has been fantastic for my business. Having a quality team to respond to my customers needs has been great and I have never received any complaints about my customer support team. They are the front line and have to deal with a very difficult audience but they do so in a competent manner," he said.

VMG's team replies to emails and regularly checks the inbox to reply to the emails as a business instructs. It is an ideal service for online business which receives large number of emails every day. The team is trained to meet client's requirements and tests emails before going live. They send detailed weekly reports about the number of emails answered. Prices are low enough, starting just $50 per week.

Wynn says he's recommended them to other companies and individuals. The most valuable element of their service he notes, is their flexibility. "The nature of the email and chat support they provide for my web site is always changing. They have to learn new support skills and processes to keep up. They are always open and willing to take on more work and more complex tasks so that my customers remain satisfied."

He also uses VMG for live chat. Live chat balances the need for real-time communication, customer satisfaction and cost. According to LivePerson (leading supplier of live chat technology) the benefits of live chat are:

* Helps close sales online when visitors hesitate when looking at product pages or at the shopping cart.

* Increase average order value with cross-selling or upselling complementary products or accessories.

* Improves shoppers' experience and builds customer loyalty.

* Conversion rates usually rise 18-20%.

Customer support services:

* Greet visitors when they land on the web site.

    * Proactively invite them to chat.

    * Provide information in real time.

    * Ordering Assistance.

    * "Push" them relevant web pages.

    * Enter the visitor details into CRM etc.

    * Handle pre-sales and post sales chat.

    * Email visitors info towards end of the chat.

    * Escalate to next level of support.

    * Unlimited simultaneous chats.

    * Detailed Reporting and Statistics

    * Chat Satisfaction Survey.

"The service is very popular for generating leads in real time. Our agents chat with visitors on your website in real time to capture their contact information and generate business leads. We resolve problems and answer questions in real time chat. Instead of having to email the customer support and wait for a reply customers get an immediate answer," said VMG owner Kartik Isvarmurti.

Along with the service is detailed reporting -- the entire chat transcript of strong leads are emailed to clients immediately. The client then follows up and closes the sale. Weekly reports tell the number of chats, number of leads, total sales etc.

It takes 5-7 business days for a virtual staff to be trained. After that, they are live on the client website 24 hours a day, 7 days a week including holidays. "One of the main benefits of outsourcing the live chat service is that you can keep it 'online' round the clock. If you are trying to do this with in house staff its very difficult to keep the chat staffed 24 hours a day and on holidays. When you outsource the chat service we keep trained support agents on your web site round the clock," said Isvarmurti.

VMG BPO supports nearly 75 popular websites in USA and has handled close to 1 million chats in the past 3 years.

One of the problems with hiring a help desk in India (http://www.vmgbpo.com) has been the language barrier. So VMG provides sample transcripts of chats at http://www.vmgbpo.com/chat-transcripts.php

About VMGBPO.com:

VMGPO was founded in 2005 by Kartik Isvarmurti - a graduate from Oxford University. It is based in Bangalore, India which is considered the Silicon Valley of India. The company offers a wide range of outsourcing services for individuals, small businesses and large companies to who want to save time and money by outsourcing personal, internet and business tasks.

VMGPO has over 450 clients in the US including small businesses, entrepreneurs and a Fortune 500 company. Services include: email management, live chat, incoming and outgoing calls, and phone research (including updating leads from a SalesForce database). VMGBPO employs over 200 employees who all have university degrees.

Get started by going to www.VMGBPO.com and entering the services your small business needs.

Press Contact:

Ms Sandra Pearson

Client Services Coordinator

VMG BPO

California

Tel: +1-800-961-8531 (Ext 2002)

sandrajpearson (at) gmail.com

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Contact Information Kartik Isvarmurti

VMG PO

http://www.VMGPO.com

1-800-961-8531