Live Webinar Exploring Microsoft’s New Community-Driven Customer Support Model

Live Webinar Exploring Microsoft’s New Community-Driven Customer Support Model

Community software leader Telligent joins Microsoft and ComBlu for informational webinar on online customer support

Dallas, TX (PRWEB) November 11, 2009 -- Telligent, a leader in community and collaboration software, will host a live webinar November 17 (http://forms.telligent.com/content/webx111709?pr=wbnr-cmbl-111709), at 11 a.m. CST. The 60-minute informational webinar will explore Microsoft Office Live’s new online customer support community.

By integrating community- and consumer-generated content, effective forum moderation, structured product content, documentation and traditional customer support, Microsoft Office Live’s Integrated Customer Support Experience creates a single destination where customers can get answers to their questions.

“Community-driven customer support communities (http://telligent.com/communities/business/b/teamblog/archive/2009/11/10/community-driven-customer-support.aspx) can provide value by improving support efficiency and ultimately yielding higher profits,” said Rob Howard, chief technology officer and founder of Telligent. “By applying the knowledge of your customer base, online communities are truly the future of efficient support.”

The webinar will be an in-depth case study of this revolutionary online customer support operational model. Presenters will include Sue Sonday, community strategist at Microsoft and director of the Integrated Customer Support Experience community, and Steve Hershberger, principal and co-founder of ComBlu.

“Customer support is one of the most integral parts of any business,” Sonday said. “The customer support experience is greatly improved with a central online location for support activity. Online customer communities are a key component for the centralization of support activity and content for Microsoft.”

Sonday launched the initiative a year ago and, through collaboration with ComBlu and Telligent for community applications, strategy, management, and analytics, Microsoft has attained significant success metrics since.

“Community is one of the most effective ways to ensure long term customer engagement and success,” Hershberger said. “The results are measurable and powerful, as Microsoft has been able to demonstrate with their example. Communities and engaged customers are a brand’s most powerful asset. For the first time, brands can effectively tap into this resource and truly partner with their customer base.”

To register for this webinar, The New Era of Support: A Microsoft Case Study, visit this link (https://telligent.webex.com/mw0305l/mywebex/default.do?nomenu=true&siteurl=telligent&service=6&main_url=https%3A%2F%2Ftelligent.webex.com%2Fec0600l%2Feventcenter%2Fevent%2FeventAction.do%3FtheAction%3Ddetail%26confViewID%3D538377665%26siteurl%3Dtelligent%26%26%26).

About Telligent:

Telligent is an enterprise collaboration and community software company. The company’s fully-integrated platform and portfolio of applications transform how organizations listen to, engage and measure interaction with customers, partners and employees. Telligent powers collaboration for many of the world’s largest brands, including Dell, Microsoft, Electronic Arts and Reader’s Digest. For more information, visit www.telligent.com.

© Telligent is a registered trademark. All other names, brands or products referenced are the service marks, trademarks or registered trademarks of their respective companies. All rights reserved.

Telligent Media Contacts

Sam Fletcher

CJP Communications for Telligent

sfletcher (at) cjpcom.com

1 (212) 279-3115 x248

Valerie Carstens

Telligent

VCarstens (at) telligent.com

1 (972) 816-0672

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Contact Information Sam Fletcher

212.279.3115

Valerie Carstens

214.407.0688